"Thanks for your email and nice to meet you. I refer you to your request on purchase from Taobao or China per attached.


We will provide you a more detailed quotation if you can provide us a want list with options specified, if any. Meanwhile, you may refer to information below for details of our services.



YOUR QUERIES

Please kindly refer to our responses as follows:

Q1. Can you explain to me what I must do ?

A1. Yes, we are more than happy to help.

For steps to order, please refer to “Order workflow” section.



PROMISED RESPONSE TIME

Our promised response time is 2 working days in normal cases (whereas over 70% of our emails are responses within 4 hours). There will be slight delay during peak periods e.g. Christmas/Lunar New Year. We will continually streamline our order process and upgrade our service team to provide more speedy responses.


In case you do not receive response for queries from us within 2 working days, we read your concern and thanks for your patience.

In case you do not receive response for queries from us over 2 working days, please kindly notify us.


We would also like to ask for your kind attention to the spam folder in your email. In prior occasions, Our emails initiated from our other email accounts (e.g. accounts@myobook.net) are wrongly classified as spams under receipient email account’s settings. This is one of the causes for “delayed” response since the receipients are not aware to some of our replies. Thi



PAYMENT METHODS

We currently accept payment by Paypal, western union, and bank transfer. The exchange rate used for each method are different according to conversion and transfer route. Please kindly advise.


If you use paypal, the following charges will be borned by your side:

- the paypal charges amount to 3.4% HK$2.5 (listed explicitly.)

- exchange charge levied by exchange agent for converting HK$ into RMB amounted to 1.5% (reflected in exchange rate used)

- exchange rate buffer to avoid exchange loss throughout the transaction amounted to 1%.


If the amount is not very much, you may pay us (commission only) through T/T, this can save you around 8%-10% of total costs for paypal fees, transfer and conversion. We got HSBC Hong Kong and China bank accounts, maybe this is the easiest and cheapest method that you can consider.



ABOUT US

We are purchasing agent to help overseas friends to buy goods from Taobao. If you are interested in purchasing agent services, we hope that you can spare sometime to visit our website before shopping with us.


We are recently interviewed by a business magazine in China International Magazine, you may know more about us through the following link:

http://www.cibmagazine.com.cn/Features/Focus.asp?id=1298&e-commerce_evolution.html



For details of us, you may refer to our facebook page:

https://www.facebook.com/pages/Obook-Taobao-Agent/187207994630040



For details of our services, please refer to our website.

http://www.myobook.net



For our ratings and customer’s feedbacks, please refer to our Ebay store

http://myworld.ebay.com/obook88/

Positive Feedback (last 12 months): 100% and DSR5.0



Since the startup of agency business by early 2009, we are now 4-diamond buyer in Taobao. We also have Diamond VIP card (the highest VIP category in Taobao) to help you grab the best bargain on Taobao purchases.



You can send the list of items to us through email. For instant consultation, you are also welcome to contact us at:

Skype:obookskype (recommended since it is more stable than MSN)

MSN:obookmsn@hotmail.com



ORDER WORKFLOW

Please kindly note the workflow as follows:

(i) Buyer sends the URL of the item, size and quantity of item he/she wants.

(ii) Obook quotes the price base on the list. [Quotation]

(iii) Buyer agrees the quote through email.

(iv) Obook sends payment instructions. [Ouotation, bidding and payment]

(v) Buyer pay the amount

(vi) Obook confirms receipt of fund. [Receipt confirmation]

(vii) Obook confirms with the seller about the size, bid the item and the seller check the warehouse.

(viii) Seller gets back with the item available and the item not available.

(ix) Obook revises order list.

(x) Obook sends out top up request, if required. [Status and top up]

(xi) Obook ship the goods

(xii) Obook forwards Buyer the tracking number and refunds the surplus, if any. [Delivery and invoice]



Steps (viii) to (x) only cases that are applicable and may not happens if everything goes well.



SHIPPING COSTS

Regarding the shipping fee, the costs depends on the speed and the weight. We can quote the estimated freight charge (domestic and international) for you upon ordering.



For details, you may refer to the followings:

Official rate table of Shanghai Post Office: http://zf.chinapost.com.cn/index.do

Official rate table of EMS: http://www.ems.com.cn/serviceguide/e-zi-fei-biao-zhun.html

(France is group 6 for EMS and group 3 for airmail)



Charge calculator of Ebay

http://www.ebay.cn/emsCalculate.shtml?opt=show&act=1



If you are choosing EMS/airmail through agent, we are able to get discount up to 48%-55% off (EMS rate is not stable during these period since since the Christmas is approaching, but we will bargain for you the best rate amongst all our trusted courier agencies) on normal EMS rate and 15%(parcel >2 kg)-50% (parcel <2kg) off on normal airmail rate.This can be a great saving for your frieght.



Destination: France


More specifically, you may refer to the following table for a rough idea on freight charge:




DHL, Xinda, EMS/TNT and Airmail (above 2kg) charge at per 500g rate, Airmail (not more than 2kg) charge at per 100g rate, SAL, SUR charge at per kg rate.



EXPECTED TIME OF ARRIVAL

Normally, the goods can be shipped from China within 5 working days (There may be around 2-3 days delay due to the huge order volume received by Post office/mailing agent before Christmas). However, if there are replacement/seller’s delay, there will be 5 working days or more.


The int’l freight timeline will be as follows:

DHL 3-4 days

Xinda Express 3-4 days

EMS/TNT around 7 days

Air mail (AIR) 1-2 weeks

Air sea rail mail (SAL) 3-4 weeks

Sea rail mail (SUR) 5-8 weeks



OUR FEES

We provide purchasing services to buy items from these platforms on behalf of our customers with a reasonable service charge: 12-15% of (product price domestic costs) (minimum HK$20 per item). For details, you may refer to our space listed above.



For Taobao/Paipai/eachnet, the commission rate is 15% due to the risks involved in dealing with small netshops. For other larger seller's owned B2C platform, we charge at 12%.



COMMISSION RATE FOR DIFFERNT TYPES OF PRODUCTS



Before deciding the commission, we first need to first identify the types of products as follows.





You may find that the surcharge is quite high for 原单 items, but the fact is that the price of 原单are substantially less than that of original products, average of 12%, the nominal amount for surcharge is indeed very small compared to the int’l freight and the overall sum. The surcharge is related to the inherent risks related to various type of products and the works that are needed to be carried out throughout the transaction.



For further details, please refer to the excel file (Commission HK$.xls) in the following link:

http://netstore.263em.com/send.aspx?code=864868015&downid=49904



MINIMUM CHARGE

The minimum charge is levied mainly since no matter how low the value of products, we need to involve at least some costs throughout the process from quotation to shipment. We need to check the details and followup the discrepancies.You will also agree that it is impossible for us to help our customers to buy buying RMB10 item at RMB1.5 commission.



However, we do see your concern to reduce costs for such items. We need to tell you how we define one unique item. If you order 3 clothes of same model but different size/color, they will be combined and the minimum will be HK$20.



If you order 3 clothes of different model of the same size and color, the minimum will be HK$60. Hence, you should be careful to adjust your orders to save the commission. Some items that are too trivial may only be bought more economically in higher quantity or locally.



Also, in view of the purchase of a number of items from same seller, we will try to bargain a discount off price from certain seller (of course without compromise on the quality of goods received.) In case there is such discount, we will refund the surplus to your side. This is how we different from other agents.



OUR CONTACTS

For clarity of order follow-up, you may find it convenient to contact us through skype or msn or email.



Our skype: obookskype

Our msn: obookmsn@hotmail.com

Our email: obook@yahoo.cn (primary email – Easy-to-remember)

operations@myobook.net (supplementary email – quickier and more stable response, reach our order dept. directly.)



We got pushmail function which help us to get email almost instantly. (Of course, we cannot process them when it is very late at night.) And that's why you can see our swift reply to your side.



Of course, we welcome you to contact us by phone during non-office hour.



If there is any query, please feel free to contact us.



Looking forward to hearing from you soon.




Alice Wu | Senior | Operations & Customer Support

Obook Shanghai Office

Email: operations@myobook.net | PRC tel: 86-13816647474 | HK tel: 852-96790901

Skype: obookskype | MSN: obookmsn@hotmail.com| MSN Wangwang: sleepingcorn

Website: http://www.myobook.net | Taobao store : http://obook.taobao.com"